Frequently Asked Questions /

Payment

  • Overview
  • Return & Exchange policy
  • Shipping & Tracking
  • Orders
  • Sizing
  • Products & Care
  • Payment
  • ALDO stores
  • About ALDO
  • A-List
  • e-Gift Card
  • Contact us

    • We accept these payment methods.

    • Visa
    • MasterCard
    • American Express
    • UnionPay via PayPal

    All transaction will be charged in Singapore Currency (SGD).


    What is PayPal?

    PayPal is an online payment gateway service provider that offers customers easy and secured method of payment. PayPal provides protections for customers’ credit card and financial information, and will not be disclosed to merchant. Click here to learn more.

    What if I have no PayPal Account?

    At PayPal, is all about fuss-free payment therefore you have an option as checkout as guest. Alternatively, you may create a PayPal Account in order to cart out your item from Aldo Singapore. Sign up for a PayPal account here and start your shopping journey.

    Will Aldo Singapore store my credit card information?

    Aldo Singapore does not store customer’s credit card information as all card transactions are handled by our appointed payment provider, PayPal. Click here to learn more.

    Do you accept Cash on delivery?

    Unfortunately, we do not provide cash on delivery service. Please note that payment has to be made for all orders before items are shipped out.

    What caused my card to decline?

    We are sorry to hear that. Have you checked on the below possibility?

    • The credit card information you have entered might be incorrect, do check that you have keyed in the correct information.
    • The credit card you are using may not be valid, do check on the expiry date.
    • The credit card you are using might not have sufficient credit limit, do check with your issuing bank to ensure that you have not exceeded the suggested credit limit available.

    Can I pay using a e-Gift Card?

    Yes. Aldo Singapore e-Gift Card can be used online or in-store. Click here to learn more.

    I was given a promo code, how do I use it?

    Promo codes can be applied at checkout. Simply click on Promo Code box and enter your code. If you can’t seems to be able to enter the code, kindly chat with us or email our Customer Care and our support team will gladly assist you.

    Looking for more help?

    Need help? Live chat is the fastest way to get in touch with us.
    We are available from Monday – Friday: 10am – 5pm.

    Need help with something more specific?
    Email us now.