Frequently Asked Questions /

Product & care

All you need to know about our various products can be found here, from how to locate them to how to maintain them.

How do I protect my shoes?

Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from water resistance sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you like some expert advice on which care product to use, bring your shoes to our nearest ALDO store for a more personalized recommendation.

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What kind of leather do you use?

We use an array of different skins, tanning methods, and treatments to distinguish various types of leather for every occasion. Should you need more information on a particular style, do not hesitate to chat with us and we will find out every detail you desire.


How can I find an Aldo product that I am looking for?

Simply enter the style name or description in the search box at the top right of the page. Don’t have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, color and price range. How about shop the new now?


How can I locate styles available in my size?

When browsing a particular product category, you will be able to filter by size, color, and price.


Do all styles come in half sizes?

Half sizes are not available in all styles. Based on the needs of majority of our customers, we have added the following sizes: 6.5, 7.5 and 8.5 for women, and 9.5 and 10.5 for men. Sizing may vary between style and type of footwear. The only exceptions are slippers and jellies. To learn more about our available sizes, check out our Size Guide.


What material do you use for your products?

A variety of materials are used to make our shoes and accessories. The information about the material used on a particular style is included on our individual product pages. Should you need more information on a particular style, do not hesitate to chat or emailus to find out more.


How do I keep my gold-plated jewelry looking like new?

To help prevent the natural wear of platinum and gold-plated jewelry, follow these simple tips:

  • Seal and store these items in an airtight plastic bag, separate from other metals.
  • Avoid storing this jewelry in humid places, like the bathroom.
  • Keep your jewelry dry.
  • Avoid contact with water, body lotions, creams or perfume.


Do your sunglasses have UV protection?

Our sunglass lenses vary in their level of UV protection, from high to low. You may like to see the individual product pages for details.


Is the item I want going on sale soon?

Although we cannot provide information regarding future promotion or sales, you can be the first to find out when a promotion or sale is launched by signing up to become our Aldo A-List.


Do you have a product catalogue?

Given that we carry a wide range of and ever-changing styles, the best place to view our collections is on our website and in-store. We do not currently offer a printed catalogue.

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