Frequently Asked Questions /

Return Policy

What are our return and exchange policy?

We allow to refund and exchange within 14 days of receiving your purchase for unworn or when you return it in original condition, and packaging. You may return or exchange the item for the transaction performed at Aldo Singapore stores or via aldoshoes.com.sg only.

Exceptions


  • No sale item may be returned or exchanged at any time.
  • Gift card cannot be returned or exchanged at any time.
  • In the interest of hygiene, earrings will not be refunded or exchanged at any time.

Items that do not meet the requirements for return and exchange will not be processed. Aldo Singapore reserves all rights and decision shall be final. Should you require further assistance on your case, kindly chat with us from Monday to Friday, 10am-5pm or email to our Customer Care.


How can I return my order?

For online orders, you may enjoy a free return at any Aldo store or mail back the item(s) to our facility. All return shipping charges via courier are fully borne by customer.

To initiate your return, simply log in to My Account, go to Purchase History and click on the return link. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click on Submit and an email notification will be sent to you. Do check your junk mail folders just in case it didn’t appear in your inbox.


Free Return In-store

1.   Simply flash this email to our Fashion associate at any of the Aldo stores^ and hand over the item(s) to complete the return process.
^with the exception of Aldo Changi City Point store.

2.   Please note refunds will only be accepted if shoe soles remain in the original condition.

3.   No sale item may be returned at any time. In the interest of hygiene, earring will not be refunded at any time.


Return via Courier

1.   Order is to be shipped to the address below. Please indicate your return number on the parcel
*No adhesive sticker or markings are allowed on Aldo packaging

 Attention: Customer Care Address: 3 Kallang Sector, #05-05 Singapore 349278 Return Number: ____________________ 

2.   All return shipping charges are fully borne by customer.

3.   Please note refunds will only be accepted if shoe soles remain in the original condition.

4.   No sale item may be returned at any time. In the interest of hygiene, earring will not be returned at any time.

5.   Aldo Singapore will not be held responsible for any damage and loss of items during transit. In case of dispute, Aldo Singapore’s decisions on returns are final.



How can I exchange my order?

If you are not fully satisfied with your items visit one of our store locations and our associate will help you find the style or size that’s right for you. You will be entitled to exchange any items equivalent to the value of the original item. If the exchange item is higher value than the original, payments will be required for the balance amount due. If exchanged item value is lower than the original item, there will be no refunds of remaining value.

What should I do if I have received an incorrect item/defective item?

We are sorry to hear that. Kindly email our Customer Care with your order number and we will provide personal assistance to better attend to you.

How will I receive my refund?

You will receive an email when the refund is processing. Do check your junk mail folders just in case it didn’t appear at your inbox. You will receive your refund within 14 working days from the processing date via the same method used to make the purchase. However, depending on your financial institution, it could take up to 21 working days for your refund to be processed.

Are shipping charges refundable?

All shipping charges are non-refundable unless otherwise stated.

What should I do if the refund amount is incorrect?

We are sorry to hear that. Kindly email our Customer Care with your refund order number and we will provide personal assistance to better attend to you.

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