For online orders, you may enjoy a free return at any Aldo store or mail back the item(s) to our facility. All return shipping charges via courier are fully borne by customer.
To initiate your return, simply log in to My Account, go to Purchase History and click on the return link. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click on Submit and an email notification will be sent to you. Do check your junk mail folders just in case it didn’t appear in your inbox.
Free Return In-store
1. Simply flash this email to our Fashion associate at any of the Aldo stores^ and hand over the item(s) to complete the return process.
^with the exception of Aldo Changi City Point store.
2. Please note refunds will only be accepted if shoe soles remain in the original condition.
3. No sale item may be returned at any time. In the interest of hygiene, earring will not be refunded at any time.
Return via Courier
1. Order is to be shipped to the address below. Please indicate your return number on the parcel
*No adhesive sticker or markings are allowed on Aldo packaging
Attention: Customer Care
Address: 10 Genting Lane, #03-00
Return Number: ____________________
2. All return shipping charges are fully borne by customer.
3. Please note refunds will only be accepted if shoe soles remain in the original condition.
4. No sale item may be returned at any time. In the interest of hygiene, earring will not be returned at any time.
5. Aldo Singapore will not be held responsible for any damage and loss of items during transit. In case of dispute, Aldo Singapore’s decisions on returns are final.